About Shipping & Handling

When we receive an Internet order you will be sent an auto e-mail from InkSmart confirming your order placed on our website (to the email address supplied). We try our best to  process all the orders within a reasonable time frame and according to the delivery options of your choice. If however, goods cannot be sent within a reasonable time we will contact you to advise you of this and, if there is to be a delay, determine if you wish to continue with the transaction or offer you the opportunity to cancel your order.

Most of our orders are received within 24 - 48 business hours.
FREE DELIVERY for ink cartridge orders over $100
FREE DELIVERY for Toner cartridge orders over $199

Ink Cartridge orders under $100 are charged a low Flat Rate shipping cost of $6 (overnight Delivery, rural deliverys allow extra 24-72 hours )
Toner Cartridge orders under $199 are charged a low Flat Rate shipping cost of $11

If you have not received the goods within 5 working days you should contact us immediately. 

About Returning An Item

All Returns require a RMA(Return Merchandise Authorization) number. You must speak with our Customer Support to receive this number. Please note that an RMA does not guarantee final disposition. All returns are subject to inspection. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns. Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RMA issued by Customer Service clearly on the outside of the shipping carton. Any unauthorized merchandise returned to us will be refused. Please ship your parcel back to us freight prepaid! We suggest that you use UPS Ground Service. Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.
All credits will be made within 7 working days to the credit card holder. Credit card companies can take up to 30 days to process a credit from a merchant