Returns & Refunds

Last updated: 18 October 2026

We want you to be happy with your InkSmart.com T-shirt. If there is a problem with your order, please contact hello@inksmart.com so we can help.

InkSmart.com is operated by Indys Marketing Ltd, New Zealand. Your purchase is from us, even though our printing and delivery partners fulfil your order.

Damaged, faulty or incorrect items

Please contact us if your T-shirt arrives damaged, has a printing or manufacturing fault, or differs from what you ordered.

Include:

Your order number or other proof of purchase.
A description of the problem.
Clear photographs showing the issue and, where relevant, the size label or packaging.

Please report problems promptly, preferably within 30 days of delivery, so we can investigate with our printing partners. This request does not limit any legal rights that last longer.

We will assess the problem and arrange the remedy required by applicable consumer law. Depending on the circumstances, this may be a replacement, refund or another appropriate remedy.

You do not need the original packaging to exercise statutory rights for a faulty item.

Choosing your size and colour

Please check the product description and size guide before ordering. Choosing the wrong size or colour is different from receiving an item that is faulty, incorrectly supplied or not as described.

Screen settings can affect how colours appear. However, this does not remove your rights if a product materially differs from its description.

Change-of-mind returns and exchanges

Our T-shirts are printed after an order is placed. Unless applicable law gives you a cancellation or return right, we do not offer returns or exchanges simply because you change your mind or select the wrong size or colour.

This does not affect your rights for faulty, damaged, incorrectly supplied or misdescribed goods.

UK cancellation rights

Where UK distance-selling cancellation rights apply, you can cancel an eligible order without giving a reason.

You must tell us within 14 days after the day you receive your goods. You then have a further 14 days to return them after notifying us.

Email hello@inksmart.com with your name, order number and a clear statement that you wish to cancel. You do not have to use a particular form.

You may inspect and try on an item as you reasonably would in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

For eligible cancellations:

We refund the item price and the standard outbound delivery charge where required by law.
Any additional charge for an upgraded delivery service is not refundable beyond the standard delivery amount.
You pay the direct return postage for a change-of-mind cancellation.
We refund within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier.
Refunds use the original payment method unless otherwise agreed.

An exception may apply to genuinely personalised goods or goods made to your individual specifications. A standard catalogue T-shirt is not automatically exempt simply because we print it after you order.

Any mandatory cancellation rights in other countries also remain available.

Before returning an item

Please contact us for the correct return address and instructions. Contacting us helps us route your return correctly; it does not make a statutory cancellation dependent on our approval.

Do not send items to Printify or a print provider unless we instruct you to do so.

Where a return is required because of a confirmed fault or our error, we will arrange return shipping or reimburse reasonable return costs as required by law.

Please retain proof of postage.

Changing or cancelling an order before dispatch

We will try to help, but production can begin quickly, and we cannot guarantee that an order can be changed or stopped.

This does not limit any statutory cancellation rights.

Sale items

Sale items have the same statutory consumer protections as full-price items. A discount does not remove your rights if an item is faulty or not as described.

Refund processing

Once we issue a refund, your payment provider or bank may need additional processing time before it appears in your account.

If an expected refund has not arrived, contact hello@inksmart.com.

Your consumer rights

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded, including applicable rights under New Zealand, Australian, UK, Canadian or US consumer law.

Our printing partners’ policies do not replace our obligations to you.

Contact us

Indys Marketing Ltd — InkSmart.com
Email: hello@inksmart.com
Business correspondence address: 49B Rewi Street, Auckland 0630, New Zealand

Please contact us before sending a return so we can confirm the appropriate return destination.